CU 2.0 Podcast Episode 159 Kelli Ellsworth Etchison LAFCU and Gary Lee MDT CUSO on DEI DEI 4 2021

 Kelli Ellsworth Etchison,  chief marketing officer and chief diversity officer at the $950 million, Lansing, Mich.-based LAFCU and a member of Michigan’s Black Leadership Advisory Council, and Gary Lee is Chief Client Office at MDT, Member Driven Technology, a tech focused CUSO, are in this podcast to tell why DEI - diversity, equity and inclusion - matter to credit unions.

Here's the big question Lee addresses: how does MDT explain to its owners, customers and prospects that it - a CUSO that specializes in delivering cloud based core processing - puts a large emphasis on DEI?  What business is this of a tech focused CUSO?

It's a central concern, explained Lee in the podcast and he added that MDT has even signed new customers who said their preference is to do business with companies that share their concerns about social justice and equality issues.

As for Etchison, she puts a DEI concern on the table that we have not heard before in over a half dozen DEI focused podcasts.  Her idea is that we have to stop looking at DEI simply as a concern inside the four walls of the credit union and instead look at it in a bigger community orientation.  Her point: until there is real DEI in the community, a credit union's DEI focus can produce only so much good.

That is a huge idea and a huge challenge. Many credit unions are doing very well in regard to DEI inside walls - but how about in the community?

The mammoth idea here is that systemic racism results in, for instance, low credit scores for many - and so they become prey for payday lenders rather than good credit union members.

Help more people in your community achieve the successes they deserve and the result will be a stronger. more successful credit union.

How large is that idea?

You might sat the subtitle for this podcast is do good for your credit union or CUSO by doing good for the community.

Listen up.

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Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

CU 2.0 Episode 158 Jack Henry Experts Talking Fraud Trends and Credit Union Vulnerabilities

Newsflash: ask the experts and they will tell credit union executives that a tidal wave of fraud very likely will be crashing into them and soon.

Why? For the past year criminals have been kept busy attempting to cash in on the various federal and state government pandemic related relief programs such as PPP loans.  That money is drying up so they are casting their eyes in search of new targets and you just may have a bullseye on your back.

That’s why you need to hear this wide ranging conversation with two Jack Henry fraud and financial crimes experts, Rene Perez and Nat Southern.

This is a conversation about crime trends and also about crime trends that remain largely ignored.

A big trend for instance is that as financial institutions, especially the big ones, have toughed their perimeter defenses, criminals have shifted focus and are eyeing credit union members for vulnerabilities - which they very often will find.

Perez says a trigger for this is that many financial institutions have simply gotten very sophisticated, often in response to prodding from regulators.

But he adds that he talks with maybe 10 small financial institutions a week that are still doing a lot of their fraud work on paper, with humans doing the reporting.,

That increasingly is just not adequate, not when smart criminals enter the battle.

You will also hear a phrase - “willful blindness.” That’s a term regulators are using to describe an institution’s failure to detect fraud perpetrated by insiders or perhaps by friends or community leaders.  

This is not a technical conversation.  It is more in the nature of cops and robbers and what you need to know about the robbers who want to steal your credit union’s money.

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CU 2.0 Podcast 157 DEI Doubleheader Emma Norman (Local Government FCU and AACUC) and Lynn Heckler (PSCU) DEI 3 2021

Welcome to the CU2.0 doubleheader podcast where you will hear two perspectives on DEI and the industry. 

"We are stronger together." That is what Emma Norman, director of learning and development at Local Government Federal Credit Union and also chief diversity officer at the African American Credit Union Coalition, has to say when asked why LGFCU is all in when it comes to supporting the Credit Union DEI Collective.

She adds that what she tells credit unions is that "DEI has to be part of your strategy."

Think on that.  DEI - diversity, equity and inclusion, a movement that gained force in the past year as evidence multiplied that the United States is a country with deep, lingering racial divides - just maybe is a whole lot more than a nice to do.

"DEI is a business imperative," said Lynn Heckler, chief talent officer at PSCU. Her point: the credit unions and allied companies that want longterm success will be very sure they look much like their communities and across America those communities are increasingly diverse,

This is a wide ranging podcast, with two very different voices and perspectives but the two women agree on this: DEI is a real, important concern.

Local Government FCU of course is a powerhouse. Its assets exceed $3 billion.

PSCU is the nation's leading payments CUSO - it supports 1500 credit unions and their many billions of payments annually.

These are two important institutions - and that is why it matters that they are saying DEI is real and it is real  for any business.

Listen up.

Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com

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Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto

CU 2.0 Podcast Episode 156 Renee Sattiewhite AACUC DEI 2021 2

 You know Renee Sattiewhite. She's CEO of the African American Credit Union Coalition (AACUC), has been a past guest on this podcast (episode 101), she is a co-star in DCUC's Tony Hernandez's recent podcast (155) and she is the person to see if you want to know how African Americans are faring in credit union c-suites, in boardrooms, and as they stand in teller lines.

But, lately. in the DEI (Diversity, Equity, Inclusion) universe, her interests are broadening and she is pondering how many minorities (Latinos and women for instance) are succeeding in credit unions.

DEI, she says, is not a minute, it's a movement.  Indeed.  Started amid the despair of last summer - George Floyd RIP - a year into it and the question has to be, what's been accomplished.  Sattiewhite tells her opinion in this podcast.

Know that progress is getting made. But this is hard, continuing work.

A recent project is CCEP - cross-cultural exchange program - where credit union people are pared with another, typically of a different race, possibly a different gender - for a 90 day dialog.   

A talk with Sattiewhite is lively. She laughs.  She mentions people you should know (Pete Crear, Victor Corro -- both past CU 2.0 podcast guests by the way).  

She also expresses fundamental optimism because, she says, talk with young people (Millennials and Gen X) and "they are not playing around."  These young people want change and are unprepared to accept less.  For them real racial and gender equality is non negotiable.

Listen up.

Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available. Email rjmcgarvey@gmail.com

And like this podcast on whatever service you use to stream it. That matters.

Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto