What would it be like to go from being Head, Digital Customer Experience at Lloyds Bank in the United Kingdom - a trillion dollar institution - to being the VP for digital innovation at Colorado-based Canvas Credit Union, with assets around $2.5 billion?
Ask Lucy Donaldson, this week's guest at the CU 2.0 Podcast.
She made exactly that journey and she candidly talks about what a money center bank can do that a credit union usually can't - but she also talks about the huge advantages a credit union has, from much better agility to strong, genuine community ties.
She's seen both sides and she says what she likes about credit unions.
A key point Donaldson makes in this podcast is that it's time to stop talking about a credit union's digital transformation - and time to accept that has become its business transformation. A credit union is its bits and bytes and knowing that makes the job of plotting institutional success that much easier.
Listen to the Donaldson podcast here.
Here's a related podcast with Tanan Miles of ENT, Colorado's biggest credit union.
This is one of a half dozen podcasts recorded at Finastra Community Markets in Chicago, October 2019.
Like what you are hearing? Find out how you can help sponsor this podcast here. Very affordable sponsorship packages are available.
Find out more about CU2.0 and the digital transformation of credit unions here. It's a journey every credit union needs to take. Pronto
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